Termsof Use

Forloom provides laundry-related services, including laundry pickup, cleaning, processing, and delivery.

You agree to provide accurate information when creating an account or placing an order, including your contact details, pickup address, delivery address, and any information needed to process your laundry correctly.

Our website and services are intended for legitimate personal or business use. You must not use Forloom for unlawful purposes or in a way that could damage, disrupt, or interfere with our service or website.

You are responsible for ensuring that the items you give to Forloom are suitable for laundering.

Before handing over your laundry, please check pockets and remove money, documents, jewellery, electronics, keys, or other personal belongings.

Please also tell us about anything we should know before cleaning an item, including delicate fabrics, special care requirements, existing stains, damage, loose buttons, tears, colour issues, or previous repairs.

Forloom may decline an item where we reasonably believe that cleaning it could cause damage to the item, other laundry, our equipment, or our staff.

We may also refuse items that contain hazardous, illegal, contaminated, or otherwise unsafe materials.

When you place an order, you agree to provide the information necessary for us to process it.

Prices displayed on Forloom may depend on the type, quantity, size, or cleaning requirements of the items submitted. Where the final price differs from an initial estimate because the actual laundry received differs from the order details, we may contact you before proceeding where reasonably practicable.

An order is considered confirmed when Forloom accepts it through the website, app, or another official ordering channel.

We reserve the right to correct obvious pricing or listing errors and to decline an order where necessary.

We will make reasonable efforts to collect and return your laundry within the pickup and delivery arrangements communicated when you place your order.

You are responsible for providing an accurate and accessible pickup or delivery address and ensuring that someone is reasonably available to receive or hand over the laundry where required.

Delays can occasionally occur because of traffic, weather, operational issues, incorrect address information, difficulty contacting a customer, or circumstances outside our reasonable control.

If we are unable to complete a pickup or delivery because the information provided is incorrect or access is unavailable, an additional trip or delivery charge may apply where appropriate.

We will handle your laundry with reasonable care and process items according to the information available to us and, where applicable, the care instructions provided by the manufacturer.

Some stains, odours, discolouration, fabric deterioration, or other conditions may not be completely removable. Cleaning cannot guarantee that every stain or mark will disappear.

We are not responsible for damage that results from normal wear and tear, pre-existing damage, hidden defects, unsuitable materials, weak stitching, colour instability, or inaccurate or missing care information.

Where an item requires special treatment, we may contact you for instructions or decline to process it if we believe the requested treatment carries an unreasonable risk of damage.

We take reasonable care of items while they are in our possession.

If an item is lost or damaged while being processed by Forloom, please notify us as soon as reasonably possible after receiving your order so that we can investigate the matter.

Where Forloom is found to be responsible for loss or damage, any compensation will be assessed fairly based on the circumstances, the condition of the item, its reasonable current value, and the nature of the damage.

We cannot accept responsibility for valuables, money, documents, electronics, or other personal items accidentally left inside clothing or laundry.

Claims relating to an item may require information such as proof of ownership, purchase details, photographs, or other reasonable evidence of the item's condition and value.

Payment must be made through the payment methods made available by Forloom or its payment partners.

You agree not to use fraudulent payment information or attempt to make a payment that you are not authorised to make.

Where an order is cancelled, rejected, or cannot be completed, any refund will be handled according to the circumstances of the order and Forloom's applicable refund or returns policy.

Where a separate Returns Policy applies, that policy should be read together with these Terms of Use.

Some Forloom services may require you to create an account.

You are responsible for keeping your account information and login credentials secure and for the activity carried out through your account.

If you believe that someone has accessed your account without your permission, please contact us promptly.

We may suspend or restrict an account where we reasonably believe that it has been used fraudulently, unlawfully, abusively, or in a way that could harm Forloom, our customers, or our services.

We work to keep Forloom available and functioning properly, but we cannot promise that the website or every part of the service will always be available, uninterrupted, or error-free.

We may occasionally need to suspend, modify, or discontinue part of the service for maintenance, improvements, security reasons, operational requirements, or circumstances beyond our control.

We may also update our prices, services, service areas, operating procedures, or website features from time to time.

As Forloom grows, our services and the way we operate may change. We may therefore update these Terms of Use from time to time.

When we make significant changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice.

Your continued use of Forloom after updated terms take effect means that you accept the revised terms.

Your use of Forloom is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Our Cookies Policy explains the limited use of cookies and similar technologies on our website.

These policies should be read together with these Terms of Use.